Complaint Investigation Report

The medication was ordered immediately and C1 was administered Levothyroxine the next day on 09/27/2024. At approx. 11:00 a.m. LPA conducted medication audit for four (4) clients in care. Medication audit revealed all medications including PRNs were labeled, stored and inaccessible to residents in care. Medications were observed to be administered as prescribed at this time. Based on information obtained during the investigation, the department has sufficient evidence to determine that Staff did not administer resident's medication as prescribed while residing at the facility. Therefore, the above allegation “Resident missed medications due to staff negligence" is deemed SUBSTANTIATED at this time.

The following deficiencies were observed (See LIC 9099-D.) and cited from the California Code of Regulations, Title 22 and California Health and Safety Code. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of the report and appeal rights were provided.