Complaint Investigation Report

Staff stated that C1’s skin is very fair and sensitive and therefore bruises easily. According to the staff it is unknown how C1 sustained a bruise on the arm. C1’s parent was interviewed and expressed that they like the staff and feel safe leaving C1 at the facility. C1’s parent also stated that it is unknown how C1 sustained the bruise on the arm.

Based on the information obtained above, there is insufficient evidence to support the allegation that C1’s arm bruising was caused by facility staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation of “Staff caused bruising to client’s arm” is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. A copy of the report was emailed.