Complaint Investigation Report

Staff #1 did not have a current first aid/cpr certificate on file during today's review. TCRC review conducted on 7/18/2023 observed several missing records for staff. Regarding allegation "Administrator not managing the facility in compliance with applicable laws and regulation" - Administrator Lorenzo Banas did not complying with the corrective action plan issued by TCRC on 6/15/2023. Administrator Lorenzo Banas is not operating according to the approved facility program design - resident progress reports and behavioral plans not updated.

Based on the information gathered allegations are deemed substantiated at this time.