Complaint Investigation Report

The complaint alleges that Client #1 (C1) had not gotten their lunch before C1's family member picked them up at 01:50PM. LPA interviewed staff and clients, who all stated lunch time is typically between 11:30AM and 12:00PM. Staff stated that sometimes C1 does not want their lunch at that time or chooses not to eat the lunch provided at that time and will wait until they want the food. On the date of the alleged incident, staff stated that C1 had eloped from the facility earlier in the day and that C1 did not want their food at lunchtime. All clients interviewed, including C1 stated they have never missed a meal or not been provided with food when requested. LPA and Investigator observed ample food in the facility, both perishable and non-perishable in all food groups. C1 stated that the staff take them to restaurants or they make food at the facility. C1 reported being very happy with the food. During today's visit, LPA observed staff prepare food for the clients and observed C1 eating lunch. C1 stated it was the best tuna sandwich they had ever had. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

No citations issued, Exit interview conducted. A copy of today's report was provided.