Complaint Investigation Report

Interviews conducted with staff revealed that R1 had reported to facility staff that it hurt when they were being cleaned. However, R1 did not indicate that staff had been aggressive or rough during the assistance. After the report, R1 was assessed and tested, which resulted in a diagnosis of a urinary tract infection (UTI). No cuts, scratches, or bruising were observed on R1’s body. Additionally, the interviews with staff revealed that they follow proper hygiene protocols, such as wearing gloves and ensuring that they are gentle and patient while assisting residents. During resident interviews, residents denied any instances of staff being aggressive or rough. Furthermore, residents described the staff as nice and reported having no concerns about staff or living at the facility. Based on interviews conducted with facility staff and residents, the Department does not have sufficient evidence to support the allegation of “staff handled resident in a rough manner resulting in resident’s injury”. Therefore, this allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Report was reviewed and copy issued.