Complaint Investigation Report

It was alleged that staff did not ensure that resident’s grooming needs were met. It was reported that a beautician may be taking advantage of residents by sending them back to their rooms with soaking wet hair, causing their clothing to become wet, and exclusively accepting cash as payment. Record review and interviews conducted revealed that the individuals providing beauty salon services are considered "suppliers" who operate as independent contractors, not employees of the facility. Furthermore, each supplier has a signed Beauty Salon Services and Rental Agreement on file with the facility, which confirms that their services are contracted independently of the facility. The LPA also reviewed the facility’s most recent Personnel Report (LIC 500), which verifies that these contracted individuals are not listed as employees. Additionally, interviews with staff revealed that no residents or family members have reported any concerns regarding the care provided by the facility staff. Based on the information obtained through interviews and record review, the Department has insufficient evidence to say the alleged violation occurred. Therefore, allegation “staff did not ensure that resident’s grooming needs were met” is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was provided.