Complaint Investigation Report

Based on the information obtained during this investigation, Administrator was advised by DPG, not to allow physical visitation unless R1 has a prior approval form DPG and Administrator.

Additionally, Administrator stated that facility is following PG advise to have. R1’s visitors, to fill out a visitation form named PG – Client Leave Request that shall be approved by DPG before visitation. Furthermore, evidence shows that R1 was only able to have supervised phone calls between 4-5 P.M. In the case, R1 has a behavior episode during a telephone call, Administrator will terminate communication for R1s wellbeing. However, court documents reviewed did not indicate that R1’s conservator had the authority to restrict R1’s visitation or telephone calls.

A discussion was held between the parties that if the facility/conservator feels like R1 is having behavior episodes due to certain visitors they would need to get the court documentation updated to reflect that the conservator has the legal authority to make such decisions.

Based on the information gathered during the course of the investigation, the Department has sufficient evidence to determine that R1's personal right to receive visitors and private telephone calls were violated. Therefore, the above allegation “staff are timing resident’s phone calls and visits” is deemed SUBSTANTIATED at this time.

Exit interview conducted and report issued with deficiency. Appeal Right given.