Complaint Investigation Report

565801291-8-30-2022-29-AS-DPEA-CNCUFT-20230123143315

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/22/2022 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20220322142450

Staff is verbally abusive to residents in care

A subsequent complaint visit was conducted today to deliver the final report. Following is summary of the investigation: On 3/21/2022, it was alleged that Staff #1 (S1) hit resident #1 (R1) and called R1 “stupid”. Reporting party confirmed that R1 was checked and there were no visible bruising. On 3/30/2022 from approximately 11AM-1:15PM, LPA met with and interviewed staff and residents in the home. Facility staff and random residents interviewed denied allegations. Staff interviewed denied the allegations and reported that they have never been verbally or physically aggressive with any of the residents. Residents interviewed denied the allegations and reported feeling safe in the home. Residents did not report any mistreatment by any facility staff. Ms. Caccam confirmed that she did not witness any of her staff be verbally or physically aggressive with the residents. No other witnesses could be identified to the alleged incident. S1 denied allegations. Other staff interviewed reported they did not witness such incident. R1 denied the allegations and reported that staff are nice; R1 reported feeling safe at the facility and is not mistreated by any of the staff. Based on the information gathered, allegations “Staff hit resident” and “Staff is verbally abusive to residents in care” are deemed unsubstantiated at this time. Exit interview held. Copy of report issued.