Complaint Investigation Report

Interviews conducted with four (4) out of five (5) clients in care including C1 revealed that each have never observed staff hit, pinch or harm any client in care. One (1) client was unavailable to interview. LPA's interview with three (3) staff and the Administrator Venis Caccam revealed all four (4) have never observed any staff hit, pinch or harm any client in care. In addition LPA's interview with the family / responsible party of C1, the Administrator and the complainant revealed that C1 has a history of fabricating situations that have not occurred in order to gain attention. The family / responsible party of C1 and the complainant also did not express any potential or immediate concerns for staff at this time. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff physically abused resident” is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued