Facility Evaluation Report

Licensing Program Analyst (LPA) Martha Arroyo conducted an unannounced Case Management - Incident visit to follow up on a SOC 341 received by the department on 02/21/2025. Upon arrival, the LPA met with Program Manager, Mitchel Garcia and explained the reason for the visit. Entrance interview conducted.

It was reported that on 02/20/2025, there was a staff shortage at the day program which left the participants to be left unattended for certain periods of time. Additionally, the staff shortage resulted in the staff to participant ratios to be off as there was not enough staff to follow the necessary staff to participant ratios.

During today’s visit, between 9:30 a.m. and 10:45 a.m., the LPA conducted interviews with two staff, conducted a participant file review, and obtained copies of pertinent documents relevant to the investigation.

No immediate health or safety concerns noted during today’s visit.

The LPA will return at a later date to complete the investigation if warranted.

Exit interview conducted and copy of report issued.