Complaint Investigation Report

None of the clients reported any immediate or potential concerns about staff questioning clients in a way that might cause emotional distress at this time. LPA's interview with five (5) families / responsible parties of clients in care revealed they did not express any concerns about staff questioning clients in a manner that would cause emotional distress. Additionally, interviews with eight (8) staff members confirmed that none of them had observed any staff asking inappropriate questions or speaking inappropriately to clients at this time. These staff members also did not express any concerns about staff questioning clients in a manner that would cause emotional distress. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff inappropriately questions a client causing the client emotional distress” is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued.