Complaint Investigation Report

These (3) residents also did not express any immediate or potential concerns for any residents being left in soiled clothing for an extended amount of time. Two (2) out of the (5) residents were not able to communicate effectively. LPA's interview with four (4) staff revealed that residents are changed every morning. If they observe any piece of clothing to be soiled, they change it right away. Each staff interviewed have never observed any resident left in soiled clothing for an extended amount of time. LPA's interview with five (5) responsible parties / families of residents in care revealed they did not express any potential or immediate concerns for residents being left in soiled clothing for an extended amount of time. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff leaves resident in soiled clothing for an extended amount of time” is deemed Unsubstantiated at this time.

It was reported that "Staff does not provide adequate food portions to residents" as it was alleged that residents were provided small portions of food, and they were not able to get seconds. LPA's interviews conducted with residents revealed that three (3) out of the five (5) residents interviewed stated most of the time there is too much food served. These (3) residents also did not express any immediate or potential concerns for asking for a second serving of food or the food portions. Two (2) out of the (5) residents were not able to communicate effectively. LPA's interview with four (4) staff revealed they have never observed any staff deny a resident a second serving of food or get served an inadequate portion of food. LPA's interview with five (5) responsible parties / families of residents in care revealed they did not express any potential or immediate concerns for the portion of food served to the residents or residents being denied a second serving of food. During physical plants, LPA observed food served to be sufficient in portions as well as observed at least (2) residents who did not finish their food due to the amount of food served. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff does not provide adequate food portions to residents” is deemed Unsubstantiated at this time.