Complaint Investigation Report

565801215-3-21-2024-29-AS-DPEA-D3TQG2-20240329120849

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/30/2023 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20231030170141

Staff are not providing responsible party with access to resident's records

Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to deliver investigation finding. Reason for visit was explained. Administrator was contacted however was not feeling well therefore could not come to the facility and asked that staff sign for the report.

Investigation into the above allegation consist of interview with Mrs. JoAnn Trupiano on 11/08/2023 and interview with reporting party on 10/30/2023 and 11/09/2023. On 11/08/2023, Mrs. Trupiano stated that she sent everything via email to the requestor. After review of the records it was revealed that records were sent to a wrong email and Mrs. Trupiano never followed up or returned any of the requestor's calls. Mrs. Trupiano confirmed that she did not follow up with the requestor or return their call due to a pending litigation. Interview with reporting party confirmed that Mrs. Trupiano did not return any of their calls or responded to the many request sent for copies of records pertaining to former resident (R1). Based on interviews conducted and records reviewed allegation "Staff are not providing responsible party with access to resident's records" is substantiated at this time.

Citation issued (see attached LIC 9099-D). Exit interview conducted. Copy of report and appeal rights issued.