Complaint Investigation Report

It was alleged that unlicensed care is being provided. It was reported that this property had at least two (2) clients that require care and supervision. Record review revealed three (3) out of four (4) clients were relocated to this property from a licensed facility. Additionally, based on the information obtained from interviews and record review, it was revealed that four (4) out four (4) clients require assistance and are being provided elements of care, which include assistance with activities of daily living (ADL’s) such as bathing, dressing, toileting, and medication assistance. Therefore, the allegation of unlicensed care is being provided is deemed Substantiated at this time.

LPAs issued and read the Notice of Operation in Violation of Law (NOVL) with Operator Maria Calles during today’s visit. There is a current pending application for America’s Care # 565850357. The LPAs reminded operator that no residents shall be admitted until the facility is licensed.

Citation was issued per Health and Safety Code (See LIC 9099-D):

Exit interview conducted. Appeal rights and report reviewed with Operator and a copy of the report was issued.