Complaint Investigation Report

Regarding the allegation facility does not have adequate staff to meet the needs of the residents (continued): During the morning and afternoon there are usually three staff working. They recently had a staff quit and the administrator has someone they are interested in hiring. Currently, due to the loss of the staff who quit, during the morning and afternoon shift on Saturdays and Sundays there is only one person working; the house manager. The administrator stated he is available 24/7 if he is needed at the facility. However, it does not appear there is sufficient staffing, particularly on the weekends. Therefore, this allegation is deemed Substantiated at this time.

Regarding the allegation the facility is malodorous:

This allegation was regarding residents smoking cigarettes and marijuana in their rooms. The facility's house rules state residents are not allowed to smoke inside the buildings. There is a designated smoking area outside by the large tree. The administrator stated they have a very difficult time with some of the residents defying house rules and smoking in their rooms. He stated the staff will tell them they cannot smoke in the rooms, the residents will go outside and smoke for a period of time but then go back to smoking inside again. LPA observed one resident room in building one which was full of cigarette smoke. Based on the interview with the administrator and LPA observation, this allegation is deemed Substantiated at this time.

Regarding the allegations the facility is in disrepair and the facility is unsanitary and unkempt:

LPA observed chips, cracks and missing flooring materials in all of the buildings. LPA observed the main bathroom in building one had rust around the fixtures, the bath tub/shower was stained and in poor condition, and the flooring was in disrepair. The administrator stated the facility has received a grant to refurbish all of the buildings which will include plumbing, bathroom fixtures, flooring, painting and roofing. According to the project manager for the construction company who has been working with the County of Ventura to ensure permits will be issued, the work will soon be starting on buildings three, four, and five.