Complaint Investigation Report

response) codes – one is labeled “Teen Resources” and the other is labeled “Young Adult Resources.” When using a smartphone to scan the QR code labeled “Young Adult Resources,” the user is directed to https://www.newportinstitute.com . The website contains articles and links and after much scrolling, at the bottom of the mobile site, there is a link entitled “License Numbers.” Clicking on the link leads the reader to a page which indicates “404. We couldn’t find what you were looking for…” During today’s visit, LPA spoke with Facility Designee who confirmed that the advertisement in the magazine is affiliated with this facility and corresponding Licensee. Therefore, based on interview and record review, the allegation that “Licensee is not revealing the license number in all advertisements” is deemed SUBSTANTIATED at this time.

Pursuant to Title 22 CA Code of Regulations and/or CA Health & Safety code, the following deficiency was cited (refer to LIC 9099-D). Facility Designee was informed that failure to correct the deficiency may result in civil penalties.

Exit interview conducted. A copy of the report and appeal rights were provided.