Complaint Investigation Report

(PAGE 2) Report continued from LIC 9099...

A family visitor, the Licensee representative, the Administrator, and obtained copies of pertinent documentation relevant to the investigation.

During today's visit starting at 10:45 a.m. LPA and staff briefly toured the physical plant areas inside and outside to ensure there are no immediate health and safety hazards and the facility is in compliance with title 22 regulations.

On the allegation, Staff did not provide resident 90-day notice of rent increase, it is the concern of the Reporting Party (RP) that the facility Licensee Representative (LR) did not provide Resident #1 (R1) the required 90-day notice of rent increase before increasing their rent. To investigate this complaint, LPA’s conducted in person interviews, telephonic interviews, file and record review, and obtained copies of pertinent documentation relevant to the investigation.

Interview with R1 revealed that in the beginning of May 2025 the facility owner informed them that they were going to increase the rent by $2,500 noting they were “too much trouble”. R1 stated they were not given the 90-day notice of the rent increase as required.

An interview with the facility’s Licensee Representative (LR) revealed that R1’s rate increase was based on a change in condition. It was noted that when R1 was admitted, they were ambulatory and required minimal assistance. Over time, R1 gained approximately 70 pounds, became non-ambulatory, and required one-on-one care and full assistance.

LR stated that they communicated regularly with R1’s Emergency Contact/Power of Attorney for Health Care and Living Will (EC) regarding R1’s condition and informed the EC that a rate increase would be necessary if the decline continued. A formal text message was reportedly sent to the EC regarding the increase; however, the exact date is unknown.

LR confirmed that R1 was not provided with a 90-day notice; however, the rate change was due to a change in condition, which the EC had been made aware of. It was also noted that no additional documentation was available. LR was unable to provide any documentation sent to R1 or to R1’s EC. LR further reported that they no longer have access to the text messages and therefore have no proof of communication.