Complaint Investigation Report

Interviews with S1 revealed that C1 had reported to the overnight shift on 02/28/2023, that their roommate had bed bugs and S1 was advised when they arrived to work at 7:10 AM. S1 stated they observed the room and observed the roommate to have bedbugs on their side of the room but did not observe any bed bugs on C1's side of the room. S1 instructed house keeping to spray the walls, both beds with over the counter bed bug spray and to remove the bedding of both clients. S1 stated the day program also then called to report that C1 has bed bugs in their bedroom and returned C1 back to the facility. S1 stated they advised the day program that they were aware and treated the room. Interviews with the Administrator and S1 revealed the room has had a history of bed bugs that they have been treating. LPA requested to see invoices/receipts of the monthly pest service being provided but the Licensee was not able to provide during the inspection as they were not at home. The Licensee stated they would fax the receipts to the LPA.

Based on the information obtained there is sufficient evidence to support the allegation of "Facility has pests". Therefore, the allegation is deemed Substantiated at this time.

Pursuant to Title 22, CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D). Exit interview and report reviewed with the Administrator. A copy of the report and appeal rights were provided.