Complaint Investigation Report

Regarding the allegations: 1.) Staff is not allowing resident to have phone calls with family members. 2.) Resident was not permitted to visit privately with their visitor. It was alleged that Client #1 (C1) was not allowed to receive phone calls or visit privately with a family member. Interviews with C1 revealed indifferences and uncertainty of maintaining communication or having visitation with a certain family member. Throughout both interviews with C1, C1 did not state that the indifference or refusal to see said family member is due to the Licensee’s rules or influence. Interview with the Licensee revealed that facility staff do not restrict phone calls or visitation. The Licensee stated that the clients have the right to phone calls and visitation but it’s also their right to refuse visitation or phone calls. The LPA reminded the Licensee that facility staff cannot restrict visitation or phone calls unless there are legal documents such as a restraining order in place. The LPA reminded the Licensee to keep a copy of such legal documents in resident’s files. The information obtained during the investigation did not include evidence sufficient to corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was issued.