Complaint Investigation Report

567609849-8-20-2023-29-AS-DPEA-D2UTJU-20240227134657

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/16/2023 and conducted by Evaluator Teresa Camara

COMPLAINT CONTROL NUMBER: 29-AS-20230816091820

Facility staff failed to report client's adverse reaction to medication

Facility staff failed to observe changes caused by client's adverse reaction to medication

Facility staff is withholding client's P&I money

Facility staff are not assisting client with access to haircuts and other personal errands

Facility staff are not ensuring clients have an opportunity to participate in activities

LIcensing Program Analyst (LPA) Teresa Camara conducted an initial complaint visit to the facility. LPA was joined by Tri-Counties Regional Center (TCRC) Quality Assurance Specialist (QAS) Liz Aced-Arnett. LPA and QAS initially met with lead staff 1 (S1) as the administrator was out of town. Administrator DiDi Daniel arrived at the facility at 1:30 p.m. LPA explained the reason for the visit.

At 11:18 a.m. LPA conducted a brief facility tour. At 11:20 a.m. LPA conducted an interview with S1. At 11:37 a.m., 1:19 p.m. and 1:22 p.m. LPA interviewed clients. At 11:50 a.m. LPA conducted a medication and records review. Interviews conducted with residents and staff revealed residents are taken on errands when they ask, as long as they have the funds to pay for what they are planning to purchase. There was no record or staff recollection of client 1 (C1) having an adverse reaction to medication. There was no evidence C1's P&I money was being withheld. Clients confirmed they participate in activities. C1 chooses not to participate in a day program; the rest of the clients go to day programs. Based on the interviews and records, no deficiencies were observed. Exit interview conducted and report issued.