Complaint Investigation Report

During today’s visit LPA Campos met with Memory Care Director Sheila Ramirez at approximately 9:50 a.m., obtained pertinent documents, interviewed staff at 12:30 p.m., 12:58 p.m., 1:18 p.m. and 1:35 p.m., 2:20 p.m. and 3:27 p.m. interviewed residents at 11:15 a.m., 11:23 a.m., 11:27 a.m. and 3:16 p.m.

Regarding the allegation: Staff denied resident food

The complainant alleged that staff do not feed the residents and if a resident sleeps through breakfast and asks for food staff will refuse to serve them. Staff interviews denied the allegation that residents are not fed or denied food if they arrive after mealtimes. Staff confirmed that some residents will come back after they just ate because they forgot they had eaten and will redirect them after explaining they had just ate. Staff interviews revealed that all residents are offered a meal and any residents who do not arrive for the meal hour will have their food set aside until they arrive. The LPA observed the dining room area in Memory Care and confirmed that plates were set aside for those residents who did not arrive for their meal. The LPA additionally observed residents arriving after the designated meal hour and saw that they were seated and given their plate of food. Interviews with residents did not reveal any concerns regarding meals not being served after meal hours or not being fed. Interviews with residents revealed that if they are hungry, they can have a snack. Based on the information obtained, there is insufficient evidence to support the claim that staff denied resident food. This allegation is deemed Unsubstantiated at this time.