Complaint Investigation Report

Regarding the allegation: Staff did not treat residents in care with dignity and respect. Client interviews revealed that staff are nice. Interviews with clients did not voice any concerns regarding staff. Staff interviews revealed that no staff have witnessed or observed staff be disrespectful or rude to the clients in care. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was provided.