Complaint Investigation Report

Regarding the allegations: Facility is not kept clean, safe, sanitary or free from odors. It was alleged that the facility had a foul odor and was not kept clean. During today’s visit, the LPA and QAS conducted a physical plant tour and observed client rooms’ walls uncleaned and with visible dust. The LPA and QAS also observed client restrooms with visible dust on the light bulbs and above the shower. The LPA and QAS spoke with the Administrator, Jose Ong regarding deep cleaning the client rooms and restrooms, especially the walls and windows. Jose Ong explained that the client rooms are being painted today and the rest of the week and that the walls will be cleaned and dusted prior to painting. Throughout the visit, the LPA did not smell any foul odors. However, the LPA did observe areas of the facility in need of deep cleaning such as client rooms, walls and restrooms. Based on observations the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated .

Pursuant to Title 22, CA Code of Regulations, the following deficiency was cited (refer to LIC 9099-D).

Exit interview conducted. A copy of the report and appeal rights were provided.