Complaint Investigation Report

The HCO terminated the HCA's employment as a disciplinary action. There was insufficient evidence to suggest that the HCO intentionally failed to provide services as contracted to the client.

Based on the EA's observations, interview and records review, there was insufficient evidence to prove the allegation as the preponderance of evidence standard was not met although the allegation may have happened or is valid, therefore the allegation is found to be unsubstantiated. A copy of this report was provided via electronic mail.