Complaint Investigation Report

Allegation: Resident is confined inside the facility by staff

The allegation alleges Client #1 (C1) is not able to leave their room or use the backyard. Interviews with three staff members revealed C1 is able to leave their room whenever C1's wants or use the backyard. During the interview with C1 they stated they able to leave their bedroom and play basket ball in the backyard. During today's visit and the previous inspection on 04/27/2023, the LPA observed C1 out of their bedroom. Based on the information obtained, there is insufficient evidence to support the allegation occurred. Therefore, the allegation of 'Resident is confined inside the facility by staff' is deemed unsubstantiated at this time.

Allegations: Staff are prohibiting resident from speaking to family on the phone and Staff do not answer facility telephone

The allegations allege when the family member of Client #1 (C1) called the facility to talk with C1, Staff #1 (S1) hung up the phone and did not answer the phone when they tried calling back. During the interview with S1, S1 stated C1 was recently on the telephone with their family member when C1 handed S1 the phone. S1 stated they said hello several times but did not hear a response so they hung up the phone as they thought there was a bad connection. S1 stated after this happened, they began assisting another client using the restroom when the telephone rang. S1 said they were unable to leave this client alone so the phone call was not answered. S1 said the other staff were assisting their 1:1 clients so they also could not answer the phone either. During interview with C1, they stated they are able to make phone calls whenever they want. Based on the information obtained, there is insufficient evidence to support staff intentionally did not answer the telephone when the family member called. Therefore, the allegations of 'Staff are prohibiting resident from speaking to family on the phone' and 'Staff do not answer facility telephone' are deemed unsubstantiated at this time.

Allegation: Staff do not take resident to the store

The allegation alleges C1 is unable to go to the store when C1 has money. The LPA reviewed C1's P&I ledger which reflects C1 has gone on outings in April and May of 2023. During the interviews with staff they stated C1 is taken out on outings during the weekends. During the interview with C1, they stated they recently gone shopping. Based on the information obtained, there is insufficient evidence to support the allegation occurred. Therefore, the allegation of 'Staff do not take resident to the store' is deemed unsubstantiated at this time.

Exit interview and report reviewed with Administrator. A copy of the report and appeal rights provided.