Facility Evaluation Report

Licensing Program Analyst, Esther Cortez arrived on January 16, 2026 for an unannounced inspection to follow up on a substantiated allegation of a complaint investigation. The LPA met with Licensee Victor Hernandez and Co-administrator Celesty He rnandez.

On August 15, 2023, the Department concluded a complaint investigation regarding the following allegations: Neglect/Lack of Care and Supervision – Facility failed to seek medical attention in a timely manner when facility resident sustained an injury (second degree burn) while in care at the facility; Neglect/Lack of Care and Supervision – Facility failed to provided supervision when facility resident sustained an injury (second degree burn) while at the facility; Facility staff did not report serious injury to resident’s responsible party; and Facility staff failed to treat resident with dignity by scolding and yelling at resident.

The licensee was cited for Health and Safety Code §1569.312 Basic Services Requirements; California Code of Regulations (CCR) 87465(a)(1) Incidental Medical and Dental Care; 87211(a)(1)(B) Reporting Requirements; and 87468.1(a)(1) Personal Rights of Residents in All Facilities.

At the time of the complaint visit on August 15, 2023, an immediate civil penalty of $500 was issued and the licensee was informed that an additional civil penalty might be assessed based on Health and Safety Code § 1569.49(f).

Report will continue on LIC809-C, 2nd page.