Complaint Investigation Report

The allegation of 'Client was not accorded dignity with their personal relationship with Staff', alleges Staff #1 (S1) made a comment to Client #1 (C1) about the sexual orientation of C1's family member. During the interview with C1, C1 stated they may have misunderstood what S1 said to C1 and denied ever hearing S1 speak inappropriately about their family member. Interviews with C2, C3, and S2, revealed they never observed S1 talk about C1's family members. During the interview with S1, S1 denied ever speaking about C1's family member's sexual orientation or ever speaking inappropriately about the family member to C1. Record review revealed seven documented telephone calls from C1 to staff since they moved out of facility.

Based on the interviews and record review conducted, there is insufficient evidence to support the allegation of 'Client was not accorded dignity with their personal relationship with Staff' occurred. Therefore, the allegation is deemed unsubstantiated at this time.

Exit interview conducted with Administrator Jose Ong. A copy of the report and appeal rights will be emailed.