Complaint Investigation Report

The allegation of ‘Staff is not meeting the needs of the resident’ alleges, R1 was in pain and not receiving timely medical treatment for an ingrown toenail and R1 has swollen feet. During the interview with R1, R1 stated when they informed staff their toenail was growing into their skin, staff made an appointment right away for R1 to be seen and R1 was seen by the podiatrist on 11/21/2021. R1 also stated during the interview, their ankles swell when their socks are too tight. Record review revealed R1 sees their podiatrist routinely every two months, with the previous appointment being on 09/24/2021. During the interview with the Administrator, she stated R1’s feet swell intermittently and R1’s physician was aware of the situation and prescribed R1 medication for the condition in the past. Record review also revealed R1 sees their physician routinely. Based on the information obtained during the investigation, there is insufficient evidence to support the allegation occurred. Therefore, the allegation is deemed unsubstantiated at this time.

The allegation of ‘Staff is not adhering to Doctor's orders’ alleges staff are giving R1 all their medication in the morning instead of the time period the physician ordered. Record review revealed R1 takes approximately 13 different medications daily, which are prescribed at various times, including morning, late afternoon, and bedtime. Medication administration records completed by staff indicate medications are being given at the correct time they are prescribed. During the interview with R1, R1 stated they receive their medication in the morning, in the afternoon, and at night. During the interview with S1, they stated R1’s medications are given as prescribed. S1 also stated due to changes in R1’s mental health, there have been changes to medications recently. Based on the information obtained during the investigation, there is insufficient evidence to support the allegation occurred. Therefore, the allegation is deemed unsubstantiated at this time.

Exit interview and report reviewed with Erik Miranda. A copy of the report was emailed.