Complaint Investigation Report

Interviews with S2 revealed R1 was upset when they came home from their day program regarding an incident at program. S2 asked R1 one time only if they wanted to take shower. R1 then walked away and went to their room punching the wall on the way there. An interview with R3 revealed S2 asked R1 to take a shower and then R1 hit the wall. During the interview with S3, S3 stated S2 was the only staff who asked R1 to take a shower and only asked R1 one time to take a shower. Based on the information obtained, there is insufficient evidence to support that licensee is culpable for the resident sustaining an injury in care. Therefore, the allegation of 'Resident sustained an injury while in care' is deemed unsubstantiated at this time.

The allegation of 'Staff handled resident in an inappropriate manner' alleges S3 grabbed R1's hand and twisted it. During the interview with R1, they stated S3 grabbed R1's hand and bent it after R1 hit the wall. During the interview with S3, S3 denied ever bending R1's hand and denied ever placing their hands on R1 at anytime. During the interviews with S1 and S2, both denied ever seeing S3 put their hands on R1. During the interviews with R2 and R3, they stated they both have never observed any staff grab or hurt any residents in the home. Based on the information obtained, there is insufficient evidence to support the allegation occurred. Therefore, the allegation of 'Staff handled resident in an inappropriate manner' is deemed unsubstantiated at this time.

The allegation of 'Staff yelled at resident" alleges S3 yelled at R1 when grabbing and twisting R1's hand. During the interview with S3, they denied ever yelling at R1. Interviews with S1 and S2 revealed they never observed S3 yelling at R1 or any other residents. During the interviews with R2 and R3 they stated they have never heard S3 yell at any residents. Based on the information obtained there is insufficient evidence to support the allegation occurred. Therefore, the allegation of 'Staff yelled at resident' is deemed unsubstantiated at this time.

The allegation of 'Staff called resident inappropriate names' alleges S3 calls R1 names like "stupid" and "crazy". During the interview with R1, they stated S3 tells R1 bad words all the time. During the interview with S3, S3 denied ever cussing or speaking to R1 or any residents inappropriately. Interviews with R2 and R3 revealed they have not heard S3 cuss or say mean things to any residents. Interviews with S1 and S2 revealed no history of S3 cussing or saying inappropriate things to R1 or any other residents. Based on the information obtained, there is insufficient evidence to support the allegation occurred. Therefore, the allegation 'Staff called resident inappropriate names' is deemed unsubstantiated at this time.

Exit interview conducted and report reviewed with the Administrator. A copy of the report and appeal rights will be emailed.