Complaint Investigation Report

564700090-4-9-2024-47-HC-SDUU-D4DTQ6-20240416145525

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/07/2023 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20231107160302

On April 9, 2024, Home Care Services Analysts (HCSA), Mila Quinto conducted an investigation visit regarding the above complaint allegation. Upon arrival, HCSA met with Manager, Laura Martinez.

The complainant alleged there are unregistered caregivers working for the HCO.

During today’s visit, HCSA interviewed Ms. Martinez. According to Ms. Martinez, all Home Care Aids (HCA) have the requirements prior to hire. Ms. Martinez explained prior to hire date, all HCA must have background clearance and registered.

HCSA also reviewed 10 files and based on the review, all HCA has background clearance with registry.

Based on interviews conducted and file review, the complaint alleging unregistered caregivers working for the HCO is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.