Complaint Investigation Report

It was alleged that the facility has bedbugs, which have not been addressed appropriately. During the initial visit, LPA observed many dead bedbugs and additional evidence of bugs throughout the facility, including in common areas and client bedrooms. Licensee stated the house was tented last approximately two (2) years ago. In the time since then, the facility has had one (1) new client move in and that client’s items were checked for insects upon move in. Licensee indicated there is a problem with bedbugs at the day program the clients attend and licensee suspects that the clients may have brought bedbugs to the home from the day program. Licensee had purchased spray and had been spot treating areas of infestation prior to the LPA’s initial visit. LPA observed cans of spray in the office area. During the initial visit, Licensee stated that a full fumigation was planned. LPA received a phone call from Licensee indicating the facility would be tented on 05/05/2026 and the clients will be in a hotel until clearance is received. During today’s visit, LPA confirmed tenting had been completed on both the house and the detached garage and re-entry was granted on 05/07/2026 at 08:45AM. During today’s facility tour, LPA did not observe any live bugs, however, LPA did advise facility staff to thoroughly clean all areas with remaining evidence of infestation. Based on information gathered during the course of the investigation, there is sufficient evidence to support the allegation; therefore, the allegation is deemed SUBSTANTIATED at this time

Pursuant to Title 22, California Code of Regulations and/or CA Health and Safety Code, the following deficiency was cited (refer to LIC 9099-D.)

Exit interview conducted, appeal rights discussed and a copy of today's report and appeal rights were provided via email.