Complaint Investigation Report

565800034-9-25-2024-29-AS-DPEA-D9HUKD-20240927153857

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS N.ASC , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/21/2023 and conducted by Evaluator Teresa Camara

COMPLAINT CONTROL NUMBER: 29-AS-20231121142729

Staff did not provide a comfortable environment for resident

Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit. LPA met with administrator Morris Pippins and explained the reason for the visit.

During LPA's visit on 11/29/2023, LPA reviewed and obtained pertinent documents, interviewed staff and the administrator. LPA conducted an interview with staff 4 (S4) away from this facility on 2/23/2024. During today's visit, LPA interviewed the administrator again at 1:00 p.m. Based on interviews with staff and the administrator, nobody has ever witnessed S4 handle any client in a rough manner or treat clients rudely. The behaviors (yelling and biting their own hand) exhibited by client 1 (C1) on the day of the incident with the bus driver was not unusual behavior for C1 and C1 is non-violent. It was noted the bus driver did not have an assistant on that day and C1 was new to the driver. There may have been some misunderstanding regarding C1's behaviors and how staff responded to those behaviors by proceeding to guide C1 into the bus while C1 was still having some behaviors. Based on interviews, the above noted allegations are deemed unsubstantiated at this time. Exit interview conducted and report issued.