Complaint Investigation Report

Regarding the allegation: 1.) Residents are being left alone without supervision. On 08/30/2024, the Department received a complaint alleging that staff leave the facility, leaving clients unattended. During today’s visit, the LPA arrived at the facility at 9:30 a.m. and observed two (2) clients inside the facility and no staff present. Upon the LPA’s arrival, Client #1 (C1) called Staff #1 (S1) and notified S1 that Licensing was at the facility. At 9:40 a.m., S1 arrived at the facility. S1 stated that they were picking up breakfast and intended to return to the facility within 10-15 minutes. The LPA spoke with S1 and the Administrator over the telephone and reminded them that leaving the clients without supervision is an immediate health and safety concern. Based on observation, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated .

Regarding the allegation: 2.) Residents are not being provided sufficient amount of food. On 08/30/2024, the Department received a complaint alleging that clients are not provided with three (3) meals a day and snacks. During today’s visit, the LPA observed the kitchen and additional food supply located in the garage. The LPA observed insufficient amount of food and snacks for five (5) clients. The LPA observed the refrigerator in the kitchen to have applesauce, soda cans, two (2) cartons of milk, condiments and boxes with leftover food. The LPA observed the freezer to have frozen meat such as chicken and sausages. The LPA observed grapes on the dining table. During the time of the visit, the LPA pointed out to S1 the lack of fruits and vegetables and S1 brought out two (2) bags of apples, and one (1) bag of nectarines to the dining table. The LPA had several conversations with S1 and the Administrator of the importance of having sufficient amount of food available to the clients , including at least three (3) meals per day and snacks. Based on observation, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated.

Per the California Code of Regulations, Title 22, and California Health and Safety Code, the following deficiencies were observed and cited during the visit (See 9099-D). Civil penalty issued for the amount of $1,000. The Administrator was advised that failure to correct the deficiencies may result in additional civil penalties.

Exit interview conducted. A copy of the report, civil penalty and appeal rights were provided.