Complaint Investigation Report

Regarding the allegation, “Staff did not ensure a designated administrator was present at the facility”; the concern of the Reporting Party (RP) is that the Adult Residential Facility has been operating with no Administrator or Certified substitute in site as the Owner/Licensee (O1) has gone out of the country without legal coverage. Furthermore, it was reported that the Administrators/Licensees/owners only make appearances to the facility if notified of a visit. The Department has Amalia Soratorio as the administrator on file, however during today’s visit Administrator Amalia was not able to be present due to being out of the country since 05/28/25. Administrator did not notify the Department of the absence from the facility. Licensee representative Emmanuel Soratorio indicated that they are the current administrator of the facility and had submitted paperwork for a change of administrator to the Department via Fax around January, however, was not able to provide an exact date or the physical copy of the change of administrator packet submitted. In addition, Emmanuel was not able to be present during today’s visit and there was no Designation of Facility Responsibility form (LIC308) on file listing any individual as the Administrator’s designee. Based on the information obtained, the above allegation is deemed Substantiated at this time.

Pursuant to Title 22, California Code of Regulations (CCR), the following deficiency is cited (refer to LIC 9099-D). Exit interview was conducted and a copy of the report and Appeal Rights were issued.