Complaint Investigation Report

During today's inspection the LPA conducted a physical plant tour of the home. The LPA was informed Staff #1 (S1) no longer works at the home due the home not sharing staff with other facilities due to COVID-19 protocols.

The allegation of 'Staff spoke inappropriately towards client while in care' alleges Staff #1 (S1) told Client #1 (C1) "let's make a deal, next time you want to eat something call your mom so she can clean up your shit.". Although during the interview with S1 they denied making this exact statement, S1 admitted to using the word "shit" when talking to C1 about eating something that may make C1 sick. Based on this information, there is sufficient evidence to support the allegation that staff spoke inappropriately towards C1 occurred. Therefore, the allegation is deemed substantiated at this time.

Exit interview and report reviewed with Ben Abutin. A copy of the report and appeal rights will be emailed.