Complaint Investigation Report

On the allegation that Staff do not ensure sufficient lighting is provided in resident rooms; it is the concern of the reporting party that Resident #1’s (R1’s) room was dark and had no overhead light or other lighting in the room available to turn on. To investigate the LPA conducted tours of the facility and Interviews. On 05/21/2024, prior to entering the facility the LPA met with two (2) Oxnard Police Department officers who revealed they had just conducted a visit at the facility and did not have any concerns. On 05/21/2024 the LPA conducted tours of the facility and did not observe overhead light fixture in the bedrooms, however the LPA observed two (2) lamps in R1’s room that provided lighting. In addition R1’s room has a big window that provides natural lighting coming through. Furthermore, interview with the administrator revealed that often residents do not like their rooms too bright and has additional lamps if the residents need additional lighting. The administrator showed the LPA the extra lamp. Although the allegation may have happened or is valid, based on interviews and observations, the above allegation is deemed unsubstantiated at this time.

On the allegation that Staff do not ensure adequate personal care supplies are available for residents; it is the concern of the reporting party that Resident #1’s (R1’s) bed had no sheets on it, the exposed mattress was covered with food crumbs, and staff were not able to provide new sheets or clean pillow covers. It was further reported that the facility did not have an emery board for residents and the nail clippers and disposable razors provided for residents were rusted. To investigate the allegation, interviews and plant tours were conducted. Staff interviews revealed that they, have personal care supplies for the residents including disposable razors, nail clippers, bed sheets and linen. During today’s visit, at approximately 1:10 p.m. the LPA observed one (1) new full box of disposable Gillette razors, one (1) opened box with new disposable Gillette razors, and one (1) opened package of Blade for men with new disposable razors. The LPA also observed two nail clippers, of which one was rusted in the inside of handles and the other was not rusted. The LPA did not observe rust on any of the nail clippers blades. At 1:15 p.m. the LPA observed R1’s bed covered with a comforter and no bedsheet. Upon observation, the administrator stated that due to R1 using a special low-air loss mattress they do not use fitted sheets since they easily come undone when the resident moves and use a comforter instead since it is heavier and the resident sleeps over the comforter and not directly on top of the mattress. The administrator also stated that they can provide bedsheets if the resident wants them. Interviews with R1 revealed that they do not have concerns with their bed. The LPA observed a closet full of sheets and bed linen. The LPA did not observe any soiled pillows. Although the allegation may have happened or is valid, based on interviews and observations, the above allegation is deemed unsubstantiated at this time. Report will continue on LIC9099-C (3RD PAGE).