Complaint Investigation Report

Regarding the allegation, “Staff do not ensure residents’ toothbrushes are kept in a sanitary manner” it is the reporting party’s concern that the resident's toothbrushes are stored in a supplied closet along with cleaning supplies. At 11:21 a.m. the LPA observed seven (7) toothbrushes with no covers stored in an employee room stored with cleaning supplies. Toothbrushes were touching other toothbrushes bristles and did not have any labels on them to describe whom they belonged to. Upon observation, Administrator Halina revealed they belong to the residents, however was not able to state which brush belong to which resident. Based on the information obtained, the Department has sufficient evidence to support the allegation, therefore the allegation Staff do not ensure residents’ toothbrushes are kept in a sanitary manner, is Substantiated at this time.

Pursuant to Title 22, California Code of Regulations, the following deficiencies are cited (refer to LIC 9099-D)Exit interview conducted, a copy of this report and appeals rights issued.