Complaint Investigation Report

On the allegation that the Facility is not providing adequate food service; it is the concern of the reporting party that Residents are being provided dinner at 3:30 PM and also being provided the same meal that they had for lunch . To investigate the allegation a file review and observations were conducted, and staff and residents were interviewed. On 08/07/2024, the LPA observed lunch time approximately at 12:00 p.m. and did not observe lunch take place at 3:30 p.m. File review revealed that the communities Plan of Operation indicates that Breakfast is at 6:30 a.m. and dinner at 5:30 p.m. during the week and on weekends breakfast is at 8:00 a.m. and dinner is at 6:00 p.m. Majority of the Staff that were asked regarding the meal scheduled revealed that breakfast is at 7:00 a.m. and dinner is at 4:00 p.m., with some stating that dinner is at 5:00 p.m. Five (5) out of five (5) Residents interviewed regarding the allegation revealed that they like the food that is served at the facility. File review and staff interviews revealed that food is prepared based on the menu. During today’s visit the LPA observed staff getting residents ready and assisting them to the dining room for dinner starting at 4:30 p.m. to be served dinner at 5:00 p.m. The LPA also observed left over food from lunch in the kitchen that consisted of fish and a broccoli soup at 4:00 p.m. and observed BBQ chicken, vegetables, and bread being served for dinner at 5:00 p.m. One resident interviewed today confirmed that they ate fish, noodles with a cream on top and a salad for lunch and that they do not get served the same meals for lunch and dinner. The LPA observed one (1) out of the fifteen (15) residents eating noodles with cream at dinner, and staff revealed that they had offered the BBQ chicken meal and the resident did not want to eat it, and they offered a meal that they know they like and will eat. Based on the information gathered during the investigation, there is insufficient evidence to support the claim that Facility not providing adequate food service; . Therefore, this allegation is deemed Unsubstantiated at this time.

No deficiencies cited. Exit interview conducted. A copy of the report was issued.