Complaint Investigation Report

On the allegation that Staff do not keep facility free from vermin, it is the reporting party’s concern that there have been rats in the facility for the past month and management has not done anything about it. It was further alleged that the fruit that is being left out for the residents is getting eaten by the rats. To investigate the allegation, the LPA conducted a facility tour, observed the kitchen in the main campus and the dining rooms in memory care (The Gardens) and assisted living (The Cottages). At 10:04 a,m. the LPA observed rodent droppings on the floor of the kitchen in the main campus and at 10:55 a.m. inside a drawer in the dining room of Memory Care. Staff interviews revealed that the facility has had rat sightings for the past two to three weeks and one staff saw one last week. Staff interviews revealed that sticky traps have been placed by maintenance and are periodically checked. Lastly, staff interviews revealed that if the facility cannot control the situation Orkin, a pest control service would be called, however they have not called Orkin to assist with the vermin. Based on observation and interview, the allegations that " Staff do not keep facility free from vermin " is deemed SUBSTANTIATED at this time.

On the allegation that Staff do not properly store food, it is the reporting party’s concern that staff do not put start dates on opened food and containers are left open when they are put away. It was further alleged that uncovered frozen meat is left out in the sink overnight to defrost. To investigate the allegation, the LPA conducted a facility tour, observed the kitchen in the main campus and the dining rooms in memory care (The Gardens) and assisted living (The Cottages). At 9:49 a.m. the LPA observed an opened can of whole jalapenos peppers with no start date labeled. At 9:58 a.m. the LPA observed an undated container of sauce, one undated dish of cooked meat, and one undated plate of cooked bacon all inside the fridge. At 10:00 a.m. the LPA observed four (4) uncovered hamburger patties not stored properly with visible freezer burn and a box of hamburger patties left open inside the freezer. At 11:16 a.m. the LPA observed staff grab apple sauce from a closed container inside the fridge in memory care and not properly closing the container. One of the corners of the apple sauce container was left open. Based on observation, the allegation that “Staff do not properly store food” is deemed SUBSTANTIATED at this time.

Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D).

Exit interview conducted. A copy of the report and appeal rights were issued to Administrator Matteo Grigoli.