Complaint Investigation Report

Regarding the allegation: Untrained staff

It was alleged that the staff that worked in the memory care unit were not adequately trained to manage residents with a diagnosis of dementia. As defined by Health and Safety Code 1569.626(a)(1) direct care staff must have eight (8) hours of in-service training per year on the subject of serving residents with dementia. For newer staff, staff must receive twelve (12) hours of initial dementia care training. During today’s visit, the LPA audited staff training records for five (5) staff from 2022. Out of the five files reviewed, four out of five staff failed to have the required hours of dementia training as required per Health and Safety Code. Based on the information obtained in the file audit, there is sufficient evidence to support the claim that all staff were not fully trained as it related to residents with a diagnosis of dementia. This allegation is deemed Substantiated at this time.

Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D).

Exit interview conducted. A copy of the report and appeal rights were issued.