Complaint Investigation Report

On the allegation “Emergency cords are not accessible to residents,”; it is the concern of the Reporting Party (RP) that the Emergency strings in the toilet are tied up in multiple rooms across all buildings, primarily in memory care. Additionally, if a resident falls, they cannot reach it. The LPA observed two resident rooms that had their emergency cords wrapped around the bar grab and the cord was not long enough to be reached from the toilet. Furthermore two (2) out of four (4) care staff revealed that they have witnessed the emergency cords wrapped around the grab bars, residents like to play with them and tie them up, they do not know if staff wraps the cord, however they both acknowledge that even when observed they have left them wrapped up due to either not having enough time to unwrap it or not knowing that they needed to unwrap the cords. Based on Observations and interviews, the above noted allegations are deemed SUBSTANTIATED at this time.

Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9009-D): Exit interview conducted, todays reports and appeal rights were reviewed and issued.