Complaint Investigation Report

This is an amended report. Reasonable effort will be made to safeguard residents' non-monetary property and valuables, but the community cannot guarantee that items will not be lost or taken. The facility is covered by general liability insurance, but this insurance does not cover any property belonging to residents. Residents are encouraged to carry personal property insurance to cover any loss due to fire, theft, or other casualty. A general inventory of personal belongings will be conducted at time of move-in, but the facility is not responsible for any loss of money, jewelry, or other valuables. Residents are encouraged to leave valuables/money with family members or in a bank. No witnesses interviewed indicated seeing staff take any resident property from any resident room at any time. The facility does not maintain LIC621 Client/Resident Personal Property and Valuables documentation. The facility does not maintain LIC405 Record of Client’s/Resident’s Safeguarded Cash Resources documentation. Theft of resident belongings/money will be documented and upon request by the resident, theft and loss records will be made available to governmental and law enforcement agencies. In this instance, the resident did not request any action taken on the part of the facility according to the Personal Property/Theft and Loss Policy. R1 stated to LPA that they did not have a record of the $500 missing from the debit account. The facility was unaware of the alleged missing money of R1, and all Staff members interviewed by LPA were unaware of any Staff member or resident stealing money and/or taking any resident’s bag.

Based on the information obtained, there was insufficient evidence to prove the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

On the allegation: Facility does not provide special diets to resident as prescribed. It is alleged that the facility will not provide custom meals to residents with special diets.

The facility has a weekly set menu for Breakfast, Lunch, and Dinner for the residents. Snacks are available upon request. LPA received documentation of this menu, toured the kitchen, and observed meal service for residents. Special nutritional accommodations can be made for residents with medical necessitation provided by their physician. There is evidence that the resident in question has a required medical need for a special diet provided by the facility. According to the Physician Report of R1, there are no food allergies for R1, but R1 has a special diet of No Concentrated Sweets (NCS) and no sugars. According to the facility, special accommodations are made for R1 due to medical necessitation provided by R1’s physician. The Medication Administration Report (MARS) and Emergency Information Documentation for R1 which both had documentation of the Special Diet of NCS and no sugars provided by R1’s physician. Continued on 9099-C