Complaint Investigation Report

On the allegation: Staff inappropriately spoke to (and in front of) residents in care. LPA Rosales interviewed Witness 1(W1) which revealed that R1 told R1’s doctor that it would be nice if staff would stop speaking Spanish in front of R1.

Administrator’s interview revealed Administrator did have a complaint from a male staff indicating that S10 was speaking inappropriately in Spanish to other staff. Administrator stated that they counseled S10 on 2/18/21 and again on 3/24/21. Administrator stated that they have asked S10 to eliminate the use of Spanish in the facility and if this incident were to occur again S10 will be terminated. Administrator is not aware of any staff using curse words around any residents.

S2’s interview revealed S2 has heard staff 4 (S4) used inappropriate language regarding R5 when venting to the Nurse and other staff, S4 did not say it directly to R5 and S2 does not think R5 heard, S2 heard S4 cuss at R5 directly, R5 is in the Topa Top building and S2 has gone to the Director about the cussing and language used by S4 before. S2 interviews also revealed that there are so many employees that are fed up and would like to leave, things are terrible and people are lying, prior staff S10 got written up and sent to work in a different building for a week but then was allowed back, S10 was making comments about R3’s genitals, S10 would also cuss around R3, S2 said that there were 2 staff that sent emails to the Administrator Therese about it, the emails would be in the employees file.

S3’s interview revealed S10 had a mouth, S3 heard S10 talk about R3’s privates, S3 spoke with S10 about it, S10 would talk nasty to a staff in the breakroom, there were no residents around at the time, S3 would tell S10 not to talk like that, S3 sent an email to Administrator about S10, S10 was let go about a month after that.

S7’s interview revealed that one time one of the staff called resident 5 (R5) a pig, S7 does not remember in what context, S7 just remembers the staff referring to R5 as a pig, S7 only heard the staff call the R5 a pig the one time only and that staff 5 (S5) heard it as well, S7 does not think that R5 heard the staff call R5 a pig.