Complaint Investigation Report

The HCO also denied the allegation of allowing their HCAs to provide medical services to clients. The review of the former HCA's training records indicated that HCAs are not trained on any medical services during their entry and annual training; the former HCA's description of work duties for the HCO did not include any medical services provided to clients and were only non-medical related tasks.

Based on the EA's observations, interviews and records review, there was insufficient evidence to prove the allegation as the preponderance of evidence standard was not met although the allegation may have happened or is valid, therefore the allegation is found to be unsubstantiated. A copy of this report was provided via electronic mail.