Facility Evaluation Report

On 05/14/2026, an Informal Conference was held at the Woodland Hills Adult and Senior Care Regional Office. In attendance included Licensing Program Manager (LPM) Desaree Perera, Licensing Program Analyst (LPA) Martha Arroyo, and Licensee Representative (LR) Jennifer Shaffer.

The purpose of today’s Informal Conference is to discuss a complaint dated 01/04/2022 (Complaint Control # 29-AS-20220104110534) and complaint dated 05/23/2022 (Complaint Control # 29-AS-20220523095227). The Administrative Action process was explained to the Administrator, as well as the role of an Informal Conference.

On 01/04/2022, the Department received a complaint alleging that resident developed pressure injuries while in care. The complaint was substantiated on 06/24/2022 and citation was issued for Basic Services. Additionally, the Department conducted a Case Management and issued citation for violations observed during the course of the investigation which included Prohibited Health Conditions. On 05/23/2022, the Department received a complaint alleging that facility failed to provide resident’s records to resident’s authorized representative. The complaint was substantiated on 05/31/2022 and citation was issued for Additional Personal Rights of Residents in Privately Operated Facilities.

Discussions were held regarding the admission of residents with Prohibited Health Conditions, as well as the proper protocols and Title 22 regulations related to admitting residents with Stage 3 and Stage 4 pressure injuries.