Complaint Investigation Report

The allegation of 'Facility is in disrepair' alleges the handicap push button to open the front door is inoperable, three (3) fireplaces in the facility are inoperable, the elevator breaks down often, and when it rains it leaks in the basement. When the LPA arrived to the facility, the LPA observed the handicap push button outside the facility to not be operable. Upon entry, the LPA also tested the inside handicap and observed it to not be operable either. The LPA also observed three fireplaces in the common areas not working during the physical plant tour. When observing the basement area the LPA did not observe any visible issues of previous leaks.

During the inspection, the Administrator confirmed there has been leaks in the past but stated they have had no evidence of mold. Administrator said past leaks have been repaired or are in the process of being fixed as currently there is a leak in the kitchen leading to the basement. Regarding the handicap push button and the fire places, the Administrator stated the handicap push button has not been operable on and off for about a month and there have issues with the fireplaces. She stated the parts for the handicap push button and the fireplaces are still under warranty and they are working on getting the issues fixed. The LPA reviewed email correspondences dated from 10/27/2022 until 02/01/2023 with the service company requesting service and repairs. Emails revealed the parts needed have been on back order since 11/01/2022. The LPA spoke with Maintenance Director Aaron Jackson and he also confirmed the fireplaces and handicap push button have been serviced and are pending parts on back order. The Administrator advised there have been no issues with the heating system and the facility is kept between 72-74 degrees F. Regarding the elevator, the Administrator and Maintenance Director stated they were advised by the elevator service tech that when residents hold the door open for too long the elevator shakes or freezes and it needs to be reset. The Administrator and the Maintenance Director stated they and several staff have access to reset the elevator. The Maintenance Director stated the elevator has needed to be reset about six times and he is working on getting another technician to access the situation.

Although, the facility is working on resolving the issues, the handicap push button and fire places are not operable at this time and the facility currently has a leak pending repair. The facility also has an ongoing issue with the elevator. Therefore, the allegation of 'Facility is in disrepair' is substantiated. Pursuant to Title 22 of the CA Code of Regulations, the following deficiency was cited (refer to LIC 9099-D). Report reviewed with the Administrator over the telephone due to computer issues at the facility. Report and appeal rights were emailed for signature