Complaint Investigation Report

Regarding allegation “Licensee is psychologically abusing resident in care” – Information was received that there is concern that Licensee/owner is controlling and dictates what clients should do and what to eat. Interview conducted with staff revealed that residents are all treated with respect and attended to accordingly. Staff interviewed reported that they have not observed licensee to be abusive towards clients in any way. Staff reported they have not witnessed any client to be neglected or spoken to inappropriately. Staff reported that all clients are provided with the support needed. Interview with staff and licensee revealed that they have a planned menu according to clients preference. Staff stated that clients are encouraged to eat healthy but ultimately it is their choice. Staff shared that the clients also participate in making meals and have not had any complaints about the food. Furthermore staff stated that the clients are never forced to do anything and are encouraged to engage in group/individual activities. Four out four clients interviewed all reported feeling safe; like living at the facility and expressed that they are not forced to do things by the licensee or any other staff. A client did share that in the past they did have some issues with the licensee however at this time they are fine and get along well with everyone. Clients interviewed all denied any abuse by staff and licensee. Clients interviewed confirmed that they are not forced to do anything they don't want to do by staff or licensee. Clients all confirmed that they are not forced to eat and chose what to eat and also help in preparing meals. Clients stated that they are not forced to do anything by the licensee. Clients shared that they like the facility and their living arrangements.

Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Licensee is psychologically abusing resident in care ” is deemed unsubstantiated at this time.

Exit interview conducted and copy of report was provided.