Complaint Investigation Report

On 11/04/2022, starting at 9:46 a.m., interview with Staff #1 (S1) revealed that all hygiene products and grocery shopping are done once a week on Monday or Tuesday. S1 also stated they have never run out of food or hygiene products. S1 stated, there have been times where we are low on hygiene products and perishable foods because it is the end of their shopping week. The following day we stock back up on items. S1 provided LPA Ascencio a copy of Grocery Log receipts for the month of October 2022. Interviews with five (5) out of six (6) clients revealed that the home has never run out of food and when they want a particular meal item, it is provided by the staff if available. Clients interviews also revealed that the home has enough shampoo and conditioner, but they are limited in the use for them because clients use too much at a time. Based on evidence gathered throughout the investigation, the allegations of facility does not have enough food for residents in care, and facility does not have enough hygiene products for resident in care is deemed unsubstantiated at this time. Regarding the allegation of resident not awarded privacy. During client interviews on 11/4/2022, 5 out of 6 clients interviews revealed that staff are nice and helpful towards the clients. Further interviews with clients revealed that staff members don’t bother the clients and when clients are in their rooms, staff knock at client’s door before entering their room. Further interviews also revealed that no one forces their way in, or barges through their door without their permission. Interview with Client #1 (C1), starting at 11:15 a.m. revealed that they like to play music very loud it is hard for them to hear the knocking at the door. C1 added that is the only time staff come into their room because they cannot hear the staff calling their name or knocking. Based on evidence gathered, the allegation residents not awarded privacy is deemed unsubstantiated at this time.

Exit interview conducted and a copy of the report provided to Administrator via email.