Complaint Investigation Report

The complainant alleged that staff did not prevent an altercation between clients. It was alleged that Client #1 (C1) and Client #2 (C2) had an altercation outside where C2 hit C1. Interviews were conducted with both clients as well as multiple staff. While C1 did indicate there had been an altercation, C1 could not communicate when and where specifically the incident had occurred, nor where the staff were at the time of the alleged incident. C2 denied there being an altercation between the two clients, and states they like C1 and have no problem with them. Staff interview revealed that staff have never seen C2 hit C1. Interview revealed that C2 does follow C1 around the facility, but is kind to C1 and typically C1 will try to instigate C2. However, to date no physical altercations have been witnessed. Staff were aware of C1's allegation and indicated C1 often makes unfounded allegations. Review of C1's relevant documents confirmed a history of allegations made against other clients and staff alike. Although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore the allegation that "staff did not prevent an altercation between clients" is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. No citations related to this allegation were issued. A copy of the report was provided via email.