Complaint Investigation Report

Admin Kramer stated that there has been some work done but other work needed are processing slowly, more is still in need. Based on observation and documents received, the allegation facility lights are in disrepair is Substantiated at this time.

Regarding staff do not treat resident with respect. On 10/25/2022, starting at 12:00 p.m.,LPA Ascencio, LPA Kelly Dulek, Tri-Counties Regional Center Quality Assurance Specialist (QA) LIz Aced-Arnett and People's Care Representatives Abe Avilla, Tanya Kramer and Christopher Trevilla conducted a conference call regarding Resident #1's (R1) cigarettes being lock up. QA stated that there was a behavioral issue with R1. R1 wanted to have cigarettes but staff were denying R1 access to them. QA Liz stated R1 being denied their cigarettes or R1's cigarettes being locked up is a violation to their personal rights and it should stop. QA also stated that Tri-County Regional Center was going to issue their own substantiated report for the incident. On 11/4/2022, interview with staff, starting at 9:46 a.m., revealed that R1 is limited on cash resources and therefore limited on the amount of cigarettes they can have each day by staff. Further interview with staff also revealed that, in October, the office was locked and keys went missing. Staff did not have access to the office, which contained R1's cigarettes. Staff also stated that if they dont limit R1's cigarette intake, R1 will smoke the entire pack, and when R1 runs out of packets, challenging behaviors are presented. That same day, LPA Ascencio conducted interview with R1 starting at 10:10 a.m. R1 stated that a few weeks ago, there was an issue with R1 not receiving their cigarettes. R1 added the cigarettes are in the office space, in a drawer. R1 continued, at one point in time, the office was locked up and R1 could not get any cigarettes. R1 added that they became very upset when they could not have the cigarettes as R1 is paying for them. Based on interviews, the allegation Staff do not treat resident with respect is deemed substantiated at this time.

Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited

Exit interview conducted. Copy of the report and appeal rights given to admin via email.